Help Center

minclick Support

Start with the guidance below when something does not look right. Keep passwords, authentication links, and other players' private information out of screenshots and exported files.

Contact support

Email soungminlee@gmail.com for app help, privacy requests, billing-access issues, or community reports. You do not need a community account to contact us.

For community reports, include the username, approximate date, and a brief description. Do not send private session exports or card photos unless they are needed to investigate your request.

Before contacting support

Include the information needed to reproduce the issue:

  • your iPhone, iPad, or Android model and operating-system version;
  • the minclick app version and build number;
  • the feature and exact steps that caused the problem; and
  • the exact error text or a screenshot with private information removed.

Never send your password, authentication token, Supabase secret, or another player's private information. Share a session CSV, JSON backup, card photo, or home-game ledger only when it is specifically needed and you are comfortable sharing its contents.

Local data and backups

Sessions, hands, bankrolls, settings, live drafts, and home-game ledgers are stored on the device. Signing in does not automatically restore them on another device.

  • Use Settings → Back up to export a validated JSON backup.
  • Use Settings → Restore to review and restore a backup.
  • When signed in, use Private cloud backup to upload, restore, or delete your one private server copy. This is manual backup, not automatic device sync.
  • minclick Pro users can separately enable Automatic multi-device sync. If the device and cloud differ, choose which copy to keep only after reviewing both session and hand counts. A sync conflict never replaces either copy automatically.
  • Use Undo last restore if the immediately restored file was wrong.
  • Use Erase all local app data only after exporting anything you need.

Card-training photos are managed separately under Card recognition data and are not included in the JSON backup.

Account and email help

  • Verify that the email address is correct and check spam or junk folders.
  • Use Resend verification if a new account remains unverified.
  • Use Forgot password to request a recovery email.
  • If a recovery link opens an invalid page, note the link domain and app version without sharing the token contained in the URL.

Deleting the community account removes server-side account and community data under the service's current retention rules. It does not erase local app data; use the separate local erase control when you want both removed.

Community safety

Shared session posts are visible only to you and accepted friends. Use the post or profile actions to unshare, remove a friend, mute, block, delete an eligible comment, or report inappropriate or privacy-invasive content.

See the Community Guidelines for the rules, reporting options, and enforcement approach.

For an immediate safety concern, stop sharing the post, block the account, and contact the appropriate local authority if necessary. The in-app report tool is not an emergency service.

Home-game ledger help

The ledger calculates from the buy-ins, add-ons, and cash-outs you enter. If totals do not balance, compare every player's chips and transactions with the ledger before closing the game. minclick does not move money or confirm that a payment was completed.

Local ledgers work without an account. minclick Pro users can explicitly share a ledger, copy a one-time invite code, and collaborate with invited signed-in members. If live updates pause after simultaneous edits, reload the current version before applying your change again. An owner can delete the shared ledger; a member can leave it without deleting the owner's copy.

Subscription help

  • Purchases require a development or store build; they do not run in Expo Go.
  • Use Restore purchases after reinstalling or signing in on another device.
  • Use Manage subscription to open the Apple or Google subscription page where the purchase was made.
  • Deleting minclick or the minclick account does not cancel the store subscription.
  • If Pro access is missing, include the minclick account ID shown in Settings and the store order date, but never send a password or full payment credential.

Camera and card samples

Review camera results and manual labels before saving a hand. Card-training photos remain on the device until you export or delete them. Follow venue rules and obtain permission before using a camera.